Terms

At Lake Banoe Botanicals, we take pride in the products we create and are confident you'll love them as much as we do. However, if you're not completely satisfied with your purchase, we're here to assist you with our hassle-free return process.

How to Initiate a Return:

Contact Customer Support at info@lakebanobotanicals.com

Provide your order details and the reason for your return.

Return Guidelines:

• Returns must be initiated within 30 days of the purchase date.
• Products must be in their original, unopened condition with all packaging intact.
• Customers are responsible for the return shipping costs unless the return is due to our error.

Refund Process:

Once your returned items are received and inspected, we will notify you regarding the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain number of days.

Exchanges:

We currently do not offer direct exchanges. If you wish to exchange a product, please initiate a return as per our return policy and then proceed to place a new order.

We are committed to ensuring your satisfaction and providing you with a seamless return experience. Feel free to reach out to our Customer Support team for any further assistance or queries.

Thank you for choosing Lake Banoe Botanicals.

Last updated: 08/15/23